- Store Policies
Customer satisfaction is our #1 priority. If you're dissatisfied with a product, you can return it for a replacement or store credit within 30 days. Please contact us if you have any questions or concerns.
Refunds / Exchange
We will credit your account or replace your item if it is defective or does not fit if you contact us within 30 days of the date of purchase. We will be responsible for all shipping charges if we ship wrong or defective items. We are not responsible for shipping charges if the merchandise is not damaged or shipped in error. If the correct item is shipped, and the you would like to request an exchange, additional shipping charges will be required to be paid before the exchange is completed. All boots must be returned in new condition showing no signs of use.
You can return your item by following these instructions:
- Write the reason for the return on your invoice or the return authorization included with your order. Include it with your return. If you don't have the invoice, write your full name and address as it was given when you placed the order.
- Specify whether you want a return or exchange.
- For an exchange, please indicate which new product you want by providing the item number located above the photo on the item's Product Information page. Include color and size choices, if applicable.
- Mail your package to:
849 Second Street
Encinitas, CA 92024
Please use our return form when you send back a return or exchange. Click Here to download and print it.
In the event that a shop.navyseals.com product is mistakenly listed at an incorrect price, shop.navyseals.com reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. shop.navyseals.com reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, shop.navyseals.com shall issue a credit to your credit card account in the amount of the incorrect price.
Our policy is based on the principles of notice, choice, access and security in the collection and use of all information regarding our users and their activities at our site. Please review this policy each time you use the site as it is subject to change at any time by NavySEALs.com without notice to you.
This policy tells you among other things what information we gather from you, how we may use or disclose that information, and our efforts to protect it.
Types of Information Collected
In connection with your use of our site, we ask for and may collect a variety of information from and about you in different ways. For example, when you purchase an item from our site, we may ask for and store your information including, but not limited to, your and/or your business' name, address, email address, billing, shipping, and payment information and other identifying contact data.
Use of Information
We use your personal identifying information to identify you as a user of the site and to assist and speed the completion of transactions on the site. We may use your email address to contact you directly regarding services or products that we believe may be of interest to you. We may also associate your personal identifying information with information we collect about your preferences and activities at the site, such as the particular pages you request at the site and purchases or other transactions you effect through the site. We may vary the content you receive in future visits to the site based on your preferences and activities.
We may combine your personal identifying information, and information about your preferences and activities, with those of all or a particular group of our users to prepare collective profiles of our users and their activities. For example, we may track the number of our users who view certain pages or use certain features or compile the total dollar amount of sales conducted through our site in a particular geographic region. Such information, and other information we derive from individual users' information, allows us to continue to grow and provide you with quality fellow users through more accurate marketing and advertising of our Web site.
Disclosure of Information
If you provide us permission to do so, we may provide your personal identifying information, and information about your activities and preferences, to other companies wishing to contact you about products or services, but only to those that we believe impose reasonable safeguards on the privacy of your information. We may provide other companies with collective profiles of our user groups and their activities and preferences. Such collective profiles may also be disclosed in describing our site and services to prospective partners, advertisers and other third parties, and for other lawful purposes.
Additionally, with your approval, your personal, order and payment information may be shared with other companies.
Finally, we may disclose information to fulfill certain legal and regulatory requirements or if we believe, in good faith, that such disclosure is legally required or necessary to protect others' rights or to prevent harm.
We understand your concerns for personal security when placing orders or giving out personal information on the Internet. That's why providing a secure shopping environment is one of NavySEALs.com highest priorities. We use industry-standard encryption methods to transmit your personal registration information from your computer to ours across the Internet, and we restrict access to any transactional portions of our site to computers running web browsers that support Secure Socket Layer ("SSL") protocol. To use this protection technology, you need to have an SSL-capable browser, such as Netscape Navigator 4.5 or higher, Microsoft Internet Explorer 4.5 or higher. These browsers will automatically activate the technology when you log on to our site.
Remember that any information you voluntarily disclose on-line in any news or message postings, discussion groups or chat rooms may be collected and used by others without your permission. Furthermore, if you provide any information to parties who operate Web sites that are linked to or from our site, different rules may apply to their collection, use or disclosure of your personal information. We encourage you to review these sites' policies before revealing any sensitive or personal information.
Regardless of the precautions taken by you or by us, "perfect security" does not exist on the Internet. We cannot ensure or warrant the security of any information you transmit to us, and you transmit such information at your own risk.
NavySEALs.com has been accepted for designation as an ePublicEye "Registered Safer Shopping Site." EPublicEye.com is an independent third party that monitors e-Businesses for reliability, privacy and customer satisfaction. Since 1996, ePublicEye.com's proprietary monitoring system has been providing the information consumers care about most to shop safely on the Internet.
NavySEALs.com provides services to you subject to the following notices, terms, and conditions.
Please read the following terms and conditions ("Terms and Conditions") carefully before using this web site ("Site"). By accessing, browsing, and using this Site, you acknowledge that you have read, understood, and agree to comply with the Terms and Conditions. If you do not agree to all of the terms and conditions, please leave our Site now. Please review the Terms and Conditions each time you use the site as it is subject to change at any time by NavySEALs.com without notice to you and your continued usage of this Site will mean you accept those changes.
Use of Site
This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, or otherwise exploited for any commercial purpose that is not expressly permitted by NavySEALs.com. NavySEALs.com and its affiliates reserves the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if NavySEALs.com believes that customer conduct violates applicable law or is harmful to the interests of NavySEALs.com.
All materials contained on this Site are subject to the ownership rights of NavySEALs.com and its suppliers. NavySEALs.com hereby authorizes you to make a single copy of the content herein for your use in learning about, evaluating, or ordering NavySEALs.com's merchandise. You agree that any copy made must include NavySEALs.com copyright notice. No other permission is granted to you to print, copy, reproduce, distribute, transmit, upload, download, store, display in public, alter, or modify the content contained on this website.
This Site also contains trademarks of NavySEALs.com protected under United States and International Trademarks laws. Use of such marks without NavySEALs.com's written permission is strictly prohibited.
Disclaimer of Warranties and Damages; Limitation of Liability
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UNDER NO CIRCUMSTANCES SHALL NavySEALs.com, ITS PARENT COMPANIES, SUBSIDIARIES, AFFILIATES OR CONTENT PROVIDERS BE LIABLE FOR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES THAT ARE DIRECTLY OR INDIRECTLY RELATED TO THE USE OF, OR THE INABILITY TO USE, THE CONTENT, MATERIALS AND FUNCTIONS IN THE SITE, INCLUDING WITHOUT LIMITATION LOSS OF REVENUE OR ANTICIPATED PROFITS OR LOST BUSINESS, EVEN IF SUCH ENTITIES OR AN AUTHORIZED REPRESENTATIVE THEREOF HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. IN NO EVENT SHALL THE TOTAL LIABILITY OF NavySEALs.com, ITS PARENT COMPANIES, SUBSIDIARIES AND AFFILIATES TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION (WHETHER IN CONTRACT OR TORT, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE OR OTHERWISE) ARISING FROM THESE TERMS AND CONDITIONS OF USE OR YOUR USE OF THE SITE EXCEED, IN THE AGGREGATE, $50.
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Otherwise stated explicitly, all prices displayed on this Site are quoted in U.S. Dollars and subject to change at NavySEALs.com's discretion.
State and local sales taxes will be charged on purchases of taxable merchandise based on the destination of the shipment. NavySEALs.com shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the state of California. Each customer shall be solely responsible for all sales taxes, or other taxes, on orders shipped to any other state.
All orders sent from NavySEALs.com are subject to a shipment contract, where the risk of shipment loss pass to the customer upon NavySEALs.com's delivery to the shipping carrier.
NavySEALs.com does not sell products for purchase by kids. We may sell kids' products for purchase by adults with a credit card or other type of payments. If you are under 18, you may use NavySEALs.com only with involvement of a parent or guardian, who is over the age of 18.
NavySEALs.com Rights to Materials Provided by Users
NavySEALs.com welcomes your comments regarding our merchandise and services, including the Site. However, any or all material and information provided by you to the Site may be included in a database owned by NavySEALs.com and its subsidiaries and affiliates in which we have rights and interest, including but not limited to, the compilation copyright. We reserve the right to use any information or materials you provide to us or that we obtain through your use of the Site to the fullest extent permitted by law.
By posting messages, uploading files, inputting data or engaging in any other form of communication (individually or collectively "Communications") to or within the Site, you grant to NavySEALs.com a perpetual, worldwide, irrevocable, unrestricted, non-exclusive, royalty-free license to use (including use for promotional and advertising purposes), copy, license, sublicense, adapt, distribute, display, publicly perform, reproduce, transmit, modify, edit and otherwise exploit such Communications and any ideas or original materials contained in such Communications, in all media now known or hereafter developed. This grant shall include the right to exploit any and all proprietary rights in such Communications including, without limitation, any and all rights under copyright, trademark, service mark or patent laws under any relevant jurisdiction. You waive all rights you may have to inspect and/or approve of any use by NavySEALs.com of any material or idea submitted by you in any Communications or receive any compensation for such use. You waive all rights to any claim against NavySEALs.com for any alleged or actual infringements of any proprietary rights, rights of privacy and publicity, moral rights, and rights of attribution in connection with such Communications. You agree and understand that NavySEALs.com is under no obligations to use any material or ideas submitted by you in any Communications in any way whatsoever.
No Responsibility for Transmitted Material
You acknowledge that transmissions to and from this Site are not confidential and your Communications may be read or intercepted by others. You acknowledge that by submitting Communications to NavySEALs.com or the Site, no confidential, fiduciary, contractually implied or other relationship is created between you and NavySEALs.com or NavySEALs.com's any affiliate, parent company or subsidiary other than pursuant to these terms and conditions of use. NavySEALs.com shall not be responsible for the payment of any monies to any party in connection with NavySEALs.com's use of Communications submitted by you to the Site.
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The Site may contain links and pointers to the other related World Wide Web Internet sites, resources, and sponsors of the Site. Links to and from the Site to other third party sites, maintained by third parties, does not constitute an endorsement by NavySEALs.com or any of its parent companies, subsidiaries and affiliates of any third party resources or their contents. Links do not imply that NavySEALs.com or the Site sponsors are affiliated or associated with or are legally authorized to use any trademark, tradename, logo or copyright symbol displayed in or accessible through the links, or that any linked sites are authorized to use any trademark, tradename, logo or copyright symbol of NavySEALs.com or any of its affiliates.
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By choosing to use the products you purchase and receive from NavySEALs.com and its affiliates, you accept full responsibility for any liability arising out of their use. You are liable for any damages whatsoever, including but not limited to, any damages arising under negligence, any consequential damages whether foreseeable or not, any economic loss, and any other liability and damages due to any cause arising from using or obtaining the products received from NavySEALs.com and its affiliates.
This site is created and controlled by NavySEALs.com in the State of California, USA. As such, the laws of the State of California will govern these disclaimers, terms, and conditions, without giving effect to any principles of conflicts of laws. We reserve the right to make changes to our site and these disclaimers, terms, and conditions at any time.
None of the products or underlying information or technology available at this Site may be downloaded or otherwise exported (i) into (or to a national or resident of) Cuba, Iraq, Iran, Libya, North Korea, Sudan, Syria, or any other country to which the United States has embargoed goods; or (ii) to anyone on the United States Treasury Department's list of Specially Designated Nationals or the U.S. Commerce Department's Table of Deny Orders. By downloading from, or using the Site, you represent and warrant that you are not located in, under the control of, or a national or resident of any such country or on any such list. You further agree to indemnify NavySEALs.com against any and all costs, liabilities, losses or expenses arising from, or relating to, any asserted violation by you of any of the laws and administrative regulations of the United States relating to the control of exports of commodities and technical data.
NavySEALs.com is happy to take orders by phone at our toll free number: (866) NAVYSEA(L) or (866) 628-9732 FREE. A salesperson is normally available to take orders Monday through Friday between the hours of 9:00 AM-5:00 PM. Please leave a message and include your name and phone number. Your call will be returned promptly.
849 Second Street
Encinitas, CA 92024
(760) 230-6753 tel
(760) 634-6750 fax